IT Helpdesk Engineer

The purpose of the role is to provide a top-class quality of service to the internal business.

• Assist with the maintenance of the IT network and associated equipment
• Assist with role out of new technologies across the business
• Assist with the IT Help desk where users are experiencing problems. Diagnose and repair remotely if possible or escalate.
• Provide cover/assistance with network issues.
• Accurately complete all service documentation and submit within the specified time frame
• Attend training courses when required to maintain, increase, and improve knowledge and skills.
• Support the London office on an ad-hoc basis.
• Attend all meetings when required

Experience working as IT Support Engineer within a multi-channel business or multi-discipline general practice.

Previous experience of the following systems needed:

• Server Virtualisation and Hyper Converged Infrastructure – Hyper-V/Nutanix
• VM Backups and Replication - Veeam
• VLAN's, routing and switching – HP/Cisco
• Active Directory – On-Prem and Azure AD
• Microsoft Office365 - Exchange Online, SharePoint
• Firewalls and VPNs – Cato Networks/Sophos
• Email Security - Mimecast
• Desktop monitoring systems - LANSweeper

Other requirements:

• Good verbal, written, communication and presentation skills
• Need to live within reasonable travel distance from Slough site
• Need flexibility working out of hours where required
• Ability to work individually and as part of a team