Silicon: Administration Case Study FAQs

Administration is a formal insolvency procedure under which the business and affairs of a company are managed by licensed insolvency practitioners.

Following a court application made by one of the creditors, on 21 May 2026, the Company entered into Administration.

The Administrators are officers of the Court and act as agents of the Company.

Their role is to manage the Company’s affairs in accordance with insolvency legislation and in the interests of creditors as a whole.

The Administrators are licensed to act by the Insolvency Practitioners Association.

Following the death of the Company’s director, it was determined that Administration was the most appropriate process to ensure the orderly management of the Company’s affairs and protect the interests of stakeholders.

Your agreement remains legally binding and the terms and conditions of your agreement continue to apply unless you are advised otherwise in writing.

Customers should:

• Continue to make payments in accordance with the terms of their agreement.
• Continue to comply with their contractual obligations.
• Contact us as soon as possible if they are experiencing financial difficulties or anticipate difficulty maintaining payments.

Existing payment arrangements remain in place unless you are notified otherwise.

Failure to maintain payments may result in recovery activity being undertaken in accordance with the terms of your agreement and applicable regulatory requirements. This may include reporting payment performance to credit reference agencies where appropriate.

If your agreement is currently being managed by Hellix, you should continue to make payments in accordance with your existing payment arrangement.

If you are unsure whether your agreement is managed by Hellix, please contact us using the details provided below.

If you are experiencing financial difficulties or believe you may struggle to maintain payments, please contact us as soon as possible.

We are committed to treating customers fairly and will consider individual circumstances on a case-by-case basis. Depending on your circumstances, support options may be available.

Customers should contact us before missing payments wherever possible.

We also encourage customers experiencing financial difficulties to seek free independent debt advice.

Useful organisations include:

• StepChange Debt Charity – www.stepchange.org
• National Debtline – www.nationaldebtline.org
• Citizens Advice – www.citizensadvice.org.uk

We recognise that some customers may be vulnerable due to health issues, life events, financial circumstances, bereavement, or other personal situations.

If you require additional support, or if your circumstances make it difficult for you to manage your agreement, please contact us. We will seek to understand your circumstances and provide appropriate support wherever possible.

Yes.

If you wish to make a complaint regarding your agreement or the administration of your account, please contact us using the details below.

Complaints will be considered and handled in accordance with applicable legal and regulatory requirements.

Yes.

The Company and the Administrators remain committed to protecting customer information and processing personal data in accordance with applicable data protection legislation.

At present, no decision has been made regarding any future transfer or sale of agreements.

Should there be any material change affecting the servicing or management of your agreement, customers will be informed as appropriate and in accordance with applicable legal and regulatory requirements.

Unfortunately, insolvency situations can sometimes attract fraudulent activity.

Please remain cautious if you receive unexpected communications claiming to be from:

• Silicon Marketing Limited
• The Administrators
• Oury Clark
• The FCA
• Any organisation claiming to represent creditors or customers of the Company.

If you are unsure whether a communication is genuine:

• End the communication immediately.
• Do not provide personal information or payment details.
• Contact us directly using the contact details below.

The Administrators will never ask customers to pay a fee to:

• Register a claim.
• Continue an existing payment arrangement.
• Access support due to financial difficulties.
• Apply for or obtain Breathing Space protections.

Yes.

The Administrators’ Proposals will be issued to creditors within eight weeks of the date of appointment.

Customers will be provided with further information where there are material developments that may affect them.

Updates may be issued directly to customers and/or published through appropriate communication channels.