In order to help us to give you the best service we have set up procedures to comply with the Institute’s Bye-Laws regarding the investigation of complaints.
If at any time you would like to discuss with us how our service to you could be improved or if you are dissatisfied with the service you are receiving, please let us know by telephoning our senior partner Richard Oury on 01753 551111.
We undertake to look into any complaint carefully and promptly and to do all we can to explain the position to you. If we have given you a less than satisfactory service we undertake to do everything reasonable to put it right and if you are still not satisfied you may of course take up matters with the Institute of Chartered Accountants in England and Wales.
Oury Clark is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference 100556.
If you wish to register a complaint, please write to complaints@ouryclark.com or telephone 01753 551111.
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 0234 567.
Oury Clark Solicitors
The firm is regulated by the Solicitors Regulation Authority (SRA ID: 266280) and is separate from all the other Oury Clark businesses.
Oury Clark Solicitors is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received please contact Ross Meadows on +44 (0) 20 7067 4300 or by email to ross.meadows@ouryclark.com or by post to our office at the address above.
If we have not responded to your compliant within 8 weeks, or you are not satisfied with the manner in which we have handled your complaint, you may complain to the Legal Ombudsman, contact details are available at www.legalombudsman.org.uk.
If you are dissatisfied with the way we have handled your complaint or have any further concerns with our service you can raise your concerns or a complaint with the Solicitors Regulation Authority at www.sra.org.uk.
The professional rules made by the SRA can be found at http://www.sra.org.uk/handbook